Privacy Policy — Red Doha Mobile Tyre Repair

1. Information We Collect

We collect information necessary to provide tyre repair services, process payments, communicate with customers, and improve the service:

• Contact details: name, phone number, email address, and service location.
• Vehicle details: vehicle make, model, tyre size, and tyre condition as shared by you.
• Payment and billing: payment method information and billing details (payment processing is handled securely; we do not store full payment card data).
• Usage data: log data, IP address, device and browser information, and interaction data when you use our website or mobile booking.
• Location data: when you request mobile service we may collect real-time location to reach you; this is collected only with your consent and as necessary to fulfill the service.

2. How We Use Personal Data

We use collected data for the following purposes:

• To provide and manage tyre repair and related services, including scheduling, dispatch, and follow-up.
• To process payments and prevent fraud.
• To communicate service details, confirmations, invoices, and customer support messages.
• To improve our services, analyze usage patterns, and maintain security and operational integrity.
• To comply with legal obligations and to respond to lawful requests by public authorities.

3. Legal Basis for Processing (where applicable)

When applicable under data protection laws (including the GDPR), our legal bases for processing personal data include:

• Performance of a contract: processing is necessary to provide the service you requested.
• Consent: where you have provided consent for specific processing (for example, real-time location for dispatch).
• Legitimate interests: to operate and improve our business, detect fraud, and ensure network and information security, balanced against your privacy rights.
• Legal compliance: to comply with applicable laws and regulations.

4. Cookies and Tracking

Our website uses cookies and similar technologies to provide essential functionality, remember preferences, and analyze site usage. You can control cookie preferences through your browser or device settings. We use cookies for:

• Essential site functions (session management and security).
• Performance and analytics to understand site usage and improve user experience.
• Optional preferences and marketing when you give consent.

5. Sharing and Disclosure

We do not sell personal data. We may share information in limited circumstances:

• Service providers: third parties who perform services on our behalf (payment processors, dispatch and routing, analytics providers) under contractual obligations to protect your data.
• Legal requirements: when required by law, regulation, or lawful request by public authorities.
• Business transfers: in connection with a merger, sale, or reorganization of our business; appropriate safeguards will be applied.

6. Data Retention and Security

We retain personal data only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or electronic storage is completely secure; absolute security cannot be guaranteed.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal data, including rights to access, correct, update, restrict processing, object to processing, delete data, and portability. To exercise these rights or to withdraw consent where applicable, contact us at info@reddoha.run. We will respond in accordance with applicable law.

8. International Transfers

Personal data may be transferred to and processed in countries other than your own. When such transfers occur, we use appropriate safeguards to protect personal data, such as contractual protections or relying on applicable legal mechanisms.

9. Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children without consent of a parent or guardian. If you believe we have collected data from a child in violation of applicable law, contact us at the email address below.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will post the updated policy on our site and update the policy date. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact: